PeaceGold Jewellery Community Workshop

Terms & Conditions

Last updated: 31 July 2026

These Terms & Conditions (“Terms”) set out the basis on which you may book and attend our classes, workshops and events, and commission bespoke, repair or remodelling work from us. Please read them carefully before booking. By ticking the box at checkout, placing a booking, or purchasing from us, you agree to these Terms.

1. Who we are

PeaceGold is a trading name of Valerio Jewellery Limited, a company registered in England and Wales under company number 15819668, whose registered office and workshop is at 53 Fore Bondgate, Bishop Auckland, County Durham, DL14 7PE. In these Terms, “we”, “us” and “our” refer to Valerio Jewellery Limited trading as PeaceGold, and “you” and “your” refer to the person making a booking or purchase. You can contact us at any time by email at contact@peacegold.orgor by post at the address above.

2. Our services

Through our website and workshop we offer:

• Jewellery-making classes and workshops — group and one-to-one sessions led by our resident goldsmith and tutors;

• Repairs and remodelling — restoring, resizing and reworking existing jewellery; and

• Bespoke commissions — designing and making individual pieces to your requirements. Our workshop places particular emphasis on craftsmanship, skills training, youth engagement and inclusion, and we aim to welcome people of all backgrounds and abilities.

3. Booking a class

Classes are booked and paid for through our website, which uses Squarespace as its booking and payment platform. When you complete a booking, you will receive an email confirming the class, date, time and any joining details. Your booking is only confirmed once you have received that confirmation and full payment has been taken. Places are limited and are allocated on a first-come, first-served basis.

Please make sure the details you give us at booking (including your name, email and any information about allergies or additional needs) are accurate, so that we can contact you and make reasonable adjustments where possible.

4. Prices, payment and what’s included

The price shown for a class on our website is the total price you will pay. It includes VAT where VAT applies, and it includes any compulsory booking, processing or card fee. We will not add a compulsory charge at checkout that was not included in the advertised price. Payment is taken in full at the time of booking, securely through Squarespace, our website and payment provider. We do not see or store your full card details.

Unless stated otherwise on the class listing, the class fee includes all materials needed to complete the class, including sterling silver and the semi-precious stones specified for that class. The class fee does not include diamonds or other precious stones or metals. Where a diamond or other higher-value material is required — for example, in a bespoke piece — this will be quoted and charged separately, and agreed with you in writing before any work begins (see section 9).

We may change our prices from time to time, but a change will never affect a booking you have already made and paid for.

5. Changes, cancellations and refunds — by you

If you need to cancel or move a class, please tell us as soon as possible by email. The following applies to classes and workshops booked for a specific date:

• Cancellations 14 days or more before the class date: full refund.

• Cancellations less than 14 days but more than 48 hours before the class date: 50% refund.

• Cancellations within 48 hours of the class date: no refund.

Wherever we can, we will offer you the chance to reschedule to another available date instead of cancelling. Rescheduling is subject to availability and cannot always be guaranteed, particularly at short notice.

If you do not attend a class without letting us know in advance (a “no-show”), no refund is due.

Your legal cancellation rights. Our classes are leisure activities provided on a specific date, and for that reason the 14-day “cooling-off” cancellation right that normally applies to services bought online does not apply to them, under regulation 28(1)(h) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The cancellation and refund terms above therefore govern changes you make to a dated booking. This does not affect your other statutory rights, and it does not apply to gift vouchers or undated class credits (see section 6).

6. Gift vouchers and undated class credits

We may offer gift vouchers and class credits which are not tied to a particular date at the time of purchase. Because these are not bookings for a specific date, different rules apply to them:

• You have the right to cancel the purchase of a gift voucher or class credit within 14 days of buying it, and to receive a full refund, under the Consumer Contracts Regulations 2013. This right is lost once the voucher has been redeemed.

• Gift vouchers and class credits are valid for 12 months from the date of purchase unless we state otherwise on the voucher.

• Once a voucher or credit is used to book a class on a specific date, the cancellation terms in section 5 apply to that booking.

7. Changes or cancellations — by us

Very occasionally we may need to cancel or reschedule a class — for example, if a tutor is unwell or too few people have booked for a session to go ahead. If this happens, we will contact you as soon as we can and offer you either a place on an alternative date or a full refund of the amount you have paid for that class.

We know that a cancellation may leave you out of pocket in other ways, and we will always try to give you as much notice as possible so that you can change your arrangements. Where our cancellation causes you loss beyond the price of the class, your rights are as set out in section 14 below, and nothing in this section limits them.

8. In the workshop — safety, conduct and inclusion

Our classes involve tools, heat, chemicals and small materials. Your safety, and the safety of others, is important to us. When attending, you agree to:

• Follow all safety instructions given by our tutors and staff, and wear any protective equipment provided;

• Tell us in advance of any medical condition, allergy, pregnancy or additional need that may affect your participation, so we can consider reasonable adjustments;

• Take reasonable care of the tools, equipment and premises; and

• Behave respectfully towards tutors, staff and other participants.

Accessibility and reasonable adjustments. We want our classes to be open to as many people as possible. Before we decline a place or ask anyone to leave on safety grounds, we will first consider whether a reasonable adjustment would allow that person to take part safely, in line with our duties under the Equality Act 2010. Any decision we make under this section will be made consistently with that Act, and never because of a protected characteristic. Please do tell us about any disability or additional need when you book — the earlier we know, the more we can do.

We reserve the right to refuse entry to, or ask a participant to leave, a class where their behaviour puts the safety of others at risk or makes the workshop unwelcoming for others. Where we do so because of a person’s conduct, no refund is due. Where someone is unable to take part because of an adjustment we should reasonably have made and did not, we will refund them in full.

9. Bespoke commissions, repairs and remodelling

Bespoke pieces, repairs and remodelling are individual to you, so the following additional terms apply.

Quotes and deposits. We will give you a written quote before starting work, and we usually ask for a deposit, which is applied towards the price. If you cancel after we have begun work or ordered materials specifically for your piece, we will keep from your deposit only an amount reflecting the costs we have actually incurred — for example stones or metal sourced for you, other materials ordered, and workshop time already spent — and refund you the balance. We will always explain that breakdown to you.

Cancelling a bespoke commission. Because bespoke, personalised and made-to-order items are made to your specification, the law does not give you a 14-day right to cancel them at all (regulation 28(1)(b) of the Consumer Contracts Regulations 2013). As a matter of goodwill, we will nonetheless accept a cancellation at no charge at any time before we have begun work or ordered materials for your piece. This does not affect your statutory rights if an item turns out to be faulty or not as described.

Diamonds and precious materials. Where diamonds or other precious stones or metals are required, their cost is quoted separately and added to the price of the piece. We will confirm the details with you before we buy anything on your behalf.

Sourcing. Responsible sourcing is central to why this workshop exists. Where we make a specific claim about a material — for example that gold is Fairtrade or Fairmined certified, or that a stone comes from a named source — we will tell you what that certification is and can provide the supporting documentation on request. Where we are not able to verify the origin of a material to that standard, we will tell you that too, rather than imply otherwise.

Working with your own materials. If you ask us to work with jewellery or stones you provide, we will take reasonable care of them for as long as they are in our keeping, and we will give you a written record of what you have left with us. We will always talk you through the risks with older or delicate items before starting work, as some pieces cannot be altered without risk of damage. We recommend that you keep your own insurance in place for items of high value or sentimental importance; this recommendation does not reduce our own responsibility to take reasonable care of your property while it is with us.

10. Hallmarking

Under the Hallmarking Act 1973 it is an offence to describe an item as gold, silver, platinum or palladium in the course of trade unless it carries a UK-recognised hallmark, except where the item falls below the statutory exemption weights (silver 7.78g, gold 1g, platinum 0.5g and palladium 1g).

Any precious metal item we make for you or sell to you which is above the relevant exemption weight will be hallmarked by a UK Assay Office before it is passed to you. Items below the exemption weight — which will often include smaller pieces made during a class — may not carry a hallmark. Our statutory dealer’s notice, which explains the approved hallmarks and what they mean, is displayed at our workshop and on our website.

11. Design, photography and intellectual property

The content of our website — including text, images, designs and logos — belongs to us or our licensors and is protected by law. You may not copy or reuse it without our permission.

Any piece you make yourself in one of our classes is, of course, yours to keep.

Bespoke designs. When we design and make a bespoke piece for you, the finished piece is yours once you have paid for it in full. The design itself is treated differently: under section 11 of the Copyright, Designs and Patents Act 1988, copyright and design rights in a commissioned design belong to the designer, which means they remain with us unless we agree otherwise with you in writing. In practice this means we may use design elements again in our future work.

Photography. We may photograph pieces we have made and use those images to show our work, including on our website and social media. If you would prefer that we did not photograph or publish your commission, just tell us and we will agree that in writing. We ask separately for your permission before using any photograph in which you or another participant is identifiable — see our Privacy Policy.

12. Age requirements and young people

Some of our classes are open to young people aged 16 to 17. A young person in this age group may only be booked onto a class with the consent of a parent or guardian, who must complete the booking and provide their contact details. By booking on behalf of a young person, you confirm that you are their parent or guardian (or have their authority) and that you consent to their participation. We may ask for a parent or guardian to be contactable during the session. Where we process a young person’s personal data, we do so in line with our Privacy Policy and with the additional care that applies to young people’s information.

13. Your rights if something is wrong

Your rights depend on whether we have supplied you with a service or with goods, and in some cases both.

Services — classes, repairs and remodelling. Under the Consumer Rights Act 2015 we must carry these out with reasonable care and skill, within a reasonable time, and for a reasonable price where one has not been agreed. If we have not, you can ask us to put it right, or to reduce the price.

Goods — finished bespoke pieces and any jewellery we sell you. Under sections 9 to 11 of the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described. If they are not, you have a short-term right to reject them and get a full refund within 30 days of receiving them; after that you can normally ask for a repair or replacement, and a price reduction or refund if that does not resolve it.

If anything is not as it should be, please tell us as soon as possible so we can put it right. Nothing in these Terms affects your statutory rights as a consumer.

14. Our responsibility to you

We do not exclude or limit our liability to you in any way where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for breach of your statutory rights in relation to goods and services.

Subject to that, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these Terms or failing to use reasonable care and skill, but we are not responsible for loss or damage that is not foreseeable. Loss or damage is foreseeable if it is obvious that it will happen, or if we both knew it might happen when you made your booking.

15. Your personal data

We take your privacy seriously. Any personal data you give us when booking or contacting us is handled in accordance with our Privacy Policy and with data protection law, including the UK GDPR, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003, in each case as amended by the Data (Use and Access) Act 2025. Please read our Privacy Policy for full details of how we use your information and the rights you have.

16. Events outside our control

We are not responsible for failing to meet our obligations where this is caused by something beyond our reasonable control — for example, severe weather, power failures, illness, or restrictions imposed by public authorities. If such an event affects a class you have booked, we will contact you and, where the class cannot go ahead, offer you an alternative date or a refund for that class.

17. Complaints

If you are unhappy with any part of our service, please contact us at contact@peacegold.org so that we can try to put it right. We will acknowledge your complaint promptly and work with you towards a fair outcome. If you are complaining about how we have handled your personal data, our Privacy Policy explains the separate process that applies and your right to raise the matter with the Information Commissioner’s Office.

18. Changes to these Terms

We may update these Terms from time to time. The version that applies to your booking is the one published on our website at the time you made it. We will always show the date these Terms were last updated at the top of this page.

19. Governing law

These Terms are governed by the law of England and Wales, and any disputes will be subject to the nonexclusive jurisdiction of the courts of England and Wales.

20. How to contact us

Valerio Jewellery Limited, trading as PeaceGold

Registered office: 53 Fore Bondgate, Bishop Auckland, County Durham, DL14 7PE

Email: contact@peacegold.org

Registered in England and Wales, company number 15819668